FIXED: RunKeeper integration broken

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Kristian Ottosen
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Asics made som unexpected changes to their services around February 9th, which unfortunately broke the RunKeeper integration. 

The issue was fixed in version 2.82 on the App Store.

Since Asics stopped providing 3rd party developers acces to their "Open Graph" API back in 2017, apps like RunGap have to rely on undocumented  methods and web-automation in order to keep the integration running. This is bound to break from time to time whenever their developers decide to modify their code. I will continue looking into this until it either works for all users (if possible) or RunKeeper no longer is supported by RunGap.

Thank you for your patience.

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34 Comments

Date Votes
  • 4
    Avatar
    Dirk Cremer

    Unfortunately the RunKeeper API login fails although I updated to Version 2.82 🤷‍♂️
    What else can I do?
    Thank you!

  • 1
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    timothyhalesbennett

    RunKeeper integration seems to be broken again? I’m using version 2.99 of the app on iOS 16.3 (20D47) and I can’t get past the RunKeeper login.

  • 1
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    nhwirth

    I am having the same issue. I updated the app to 2.82, but I am getting a “RunKeeper API Login Fail” error message.

  • 1
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    Ed Kuff

    Does anyone else have an issue logging in to the NRC account on the RunGap app?

  • 1
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    Kristian Ottosen

    An elf just sneaked in went in a fixed a script ;)

  • 0
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    Alfred Yates

    Kristian,

    Thank you for the update!

  • 0
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    ian_m_miller

    I can synchronize activities from Runkeeper to Rungap but I get a logon error when I share an activity from Rungap to Runkeeper. Any ideas?

  • 0
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    Brandon

    Hello! I seem to be encountering the same issue [RunKeeper login failed! Please check your credentials and try again.]

    RunGap: version 2.99
    iOS: version 16.3.1 (20D67)

    RunKeeper & RunGap SwagBag accounts are both new if that helps.

    Attempted to disconnect RK account and reconnect. It does show synchronization was successful (although it’s an empty account to start).

    Source data is Apple Health.

    Just attempting to do a one time import.

    Thank you!

  • 0
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    Claudio Goncalvesjr

    Is anyone having an issue with exporting to Runkeeper? I am getting a login failed message.

  • 0
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    Peter

    I have found my problem. My VPN connection blocked the export to Runkeeper. When I turn of the VPN, it’s working perfectly. :-)

  • 0
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    Smpenner Cpa

    Since my "swag bag" renewal yesterday my export to Runkeeper is broken again, too. (Now works, thanks!!)

    Edited by Smpenner Cpa
  • 0
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    ian_m_miller

    It appeared to need to think about it, but it worked eventually.  Thanks!

  • 0
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    Smpenner Cpa

    Mine works now! Thank you.

  • 0
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    Kristian Ottosen

    Thank you for taking the time to report this (again)
    ​
    I just updated the scripts as needed and I believe that it is now working again.

  • 0
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    ian_m_miller

    Yeah, me too. Yesterday seems to have been a fluke. Another login error today. 

  • 0
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    Dirk Cremer

    Thank you!

  • 0
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    Peter

    Updating did not fix it for me. I had to logout from Runkeeper in RunGap and then re-connect/login to make it work.

    Edit: ok, that was short. Worked only once. Can not sync data to Runkeeper. Getting a login error now too.

    Edited by Peter
  • 0
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    Kristian Ottosen

    Please contact support@rungap.com if the issue persists.

  • 0
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    Toshiki Sakurama

    Same here T_T

  • 0
    Avatar
    Kristian Ottosen

    Whoops. Please give it another try and contact support@rungap.com if the issue persists.

  • 0
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    ian_m_miller

    It worked today. Might have been sunspots or maybe a magic elf fixed
    it overnight.

  • 0
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    Xetlim

    Seems like it’s broken again, tried both yesterday and today to upload to Runkeeper from Rungap without success :(

  • 0
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    Kristian Ottosen

    The analytics reveals that the number of workouts being imported from and exported to RunKeeper is back to normal and I have not received new reports since the last fix yesterday morning.

    Please double check that you have version 2.82, the most recent iOS version and try to shut down and restart your device.

    Contact support@rungap.com if the issue persists.

  • 0
    Avatar
    Kristian Ottosen

    I just updated some scripts to better handle language settings during login.
    Please give it another try.

  • 0
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    Alfred Yates

    I am encountering the same as Peter is stating. Seemed to synchronize once, and can log in successfully, but will not sync any other runs. I can logout and then back in with Rungap using Runkeeper credentials, but does not seem to upload after the very first time.

  • 0
    Avatar
    Kristian Ottosen

    Thank you for your feedback.

    Since Asics stopped providing 3rd party developers acces to their "Open Graph" API back in 2017, apps like RunGap have to rely on undocumented  methods and web-automation in order to keep the integration running. This is bound to break from time to time whenever their developers decide to modify their code.

    I will continue looking into this until it either works for all users (if possible) or RunKeeper no longer is supported by RunGap.

    This is an uphill battle and it may take a while.

    Thank you for your patience.

    Edited by Kristian Ottosen
  • 0
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    Peter

    Did some testing. I can login into Runkeeper. However, I can not sync any activities to Runkeeper. When trying to sync data to Runkeeper, I get a login error. Even when it’s already connected.

  • 0
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    Alfred Yates

    Mine is working now too!

    Thank you, Kristian! 

  • 0
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    Xetlim

    Thank you, it works again! :)

  • 0
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    Indy1911

    Unfortunately mine still isn’t working. Do I need to download a new version? I tried logging out of my RK and reconnecting. So no luck. So frustrating.

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