How to fix Runkeeper login issues

RunKeeper recently changed the way logins to their website is handled which broke the integration with RunGap. The problem has already been fixed in the most recent version 2.17.1 the App Store.

If you are still having issues after updating the app to version 2.17.1 then you might have an ASICS account with a different password than the one that you are using in RunGap and the RunKeeper app.

If this is the case then please log on to https://www.asics.com/us/en-us/login and change the password to match the one that you are using in the RunKeeper app. 

It is important that these are the same because RunGap will need to log in using both methods.

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6 Comments

  • 0
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    Maurice Wright

    Is this an Android fix? Because I’m still having the issue with my iPhone.

  • 0
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    Henri O.

    Me too. Running iOS RunGap version 2.52. I verified that the asics.com password matches the runkeeper.com password.

  • 0
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    Kristian Ottosen
  • 0
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    Henri O.

    @Kristian, I'm getting an

    oops

    You're not authorized to access this page

    error when clicking on the link. And I'm logged into the zendesk site.

  • 0
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    Kristian Ottosen

    Whoops. Should be fixed now.

  • 0
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    Henri O.

    Thanks. Updated to v2.53 and it's working now.

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