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Issue with broken Garmin Connect integration 19/20-Oct-2023 (FIXED)

Comments

43 comments

  • hriegels

    Please tell us you will be able to fix this. The Garmin integration is the reason I purchased RunGap. Without it, there is no point to my using this app. 

    24
  • Reto G

    Garmin / Apple health integration is MY reason for the app. Hope for a quick fix. Thanks!

    16
  • sebastian.oye

    I have also purchased RunGap to Sync between Apple Health and Garmin Connect. I am looking forward to a fix. 

    Syncing the metrics via labs is also not working btw. 

    13
  • Louise Thomasen

    If these changes are a permanent, our developer will need to find a workaround and implement it - and he usually does!

    Unfortunately the whole development team (all one of them) is currently beyond reach up in the Himalayas while attempting to reach the top of Mera Peak (6.476 m).

    If all goes as planned, he will be back in the office on November 6 and will look into this first thing in the morning.

    In the mean time, what I can offer you guys is only this temporary fix. It is not perfect (I know). “Fake Garmin Device” is not included, and it doesn't seem to update in all the sections / summaries on the Garmin Connect website. I'm truly sorry for this.

    To all of you wonderful users - thank you for your kind words about RunGap.

    11
  • Reto G

    Well Mikka, maybe we all find the issue not that terrible, however it's not meditative to me. I am pretty confident Rungap will be back functional with Garmin soon, however it's not pleasing me, that's what actuall most stated. No bashing, no swearing whatsoever. I am pretty chilled…

    5
  • adam.spalek

    The bridge from RunGap to Garmin was the main reason I subscribed. Would appreciate a quick solution and more proactive communication.

    5
  • Sascha

    Hallo,


    es wäre schön gewesen, wenn man in der App eine Rückmeldung bekommen hätte und nicht nur Done. 

    Freundliche Grüße 

    Sascha

    3
  • Pedro Martins Dusso

    👋  Louise, thanks for the reply. Wishing godspeed for the team at Mera Peak.

    One thing to consider, in the future, is the possibility to open source the code and let us help in the app development. We are looking for the functionality, not the money, and I'm sure many users (me included) would like to help.

    2
  • Mikka Luster

    @jm you might want to try exporting in „original“ format instead. TCX, as far as I am aware, does not transport 3D data, which could account for some or most of it.

    2
  • creamy_markus

    So just wait till it's fixed, sooner or later. Till that, no need to do the manual sync, it's not life changing if it's not up-to-date for some days. 

    2
  • Tyler ewing

    Is there a way to fake the Garmin data when exporting to iCloud? That way when you import to Garmin with the workaround you need get credit for the ride. That’s one of the best features run gap has! 

    Hopefully the issue with API can be resolved soon! Thanks! 

    2
  • emiliorotondoinclan

    Thank you fo the temp fix. Hope you find a solution quickly! 

    2
  • Jm

    Ok! FIT format “original”, works perfect!! Thanks a lot!

    No import title and notes…this is a minor issue.

    1
  • Climbbike

    Ok. I was going to bitch and moan that it still wasn’t fixed but climbing Mera Peak is a pretty darn good excuse. Best of luck to him. 

    1
  • Andreas A

    Testing Beta, works perfect

    1
  • Elaine Pinder

    Agree, I love RunGap and the cost is minimal but I did purchase only for Garmin uploads. Hoping it gets fixed soon and Garmin cooperates. I am somewhat technically challenged and wasn’t able to get the work around to work but I’ll keep trying 👍

    1
  • Loidl Albert

    C’mon guys, rungap is far the best app for syncing. It is not his mistake, if garmin changed the api. He said, rungap will be repaired. Pls dont cry like babies …

    1
  • Paul

    Just wanted to say a big THANK YOU for the quick response to my email, and for providing the steps above as a fix while you try to diagnose the problem. So grateful for actual customer support!

    1
  • Jm

    Hi, I'm trying to apply the workaround fix: Garmin Web Connect → TCX → iCloud Drive folder RunGap Incoming → and Sync from RunGap.

    Everything seems ok, but the distance and the elevation gain, maybe some other data, doesn't match. For instance I have an activity with 100.79Km and +1124m, but in RunGap after the manual import shows: 100.92Km +1014m

    There are some extra workaround for this issue?

    Thanks in advance!

    1
  • Jim

    Good luck to the team!

    1
  • mike.wilson

    Rungap is great. Garmin is not, and I’m ditching mine soon. Until then, hope this can be resolved one way or another. 

    1
  • Jan Dorvil

    Beta works like a charm 👍 Thanks for the quick follow up.

    1
  • Marek Ziolkowski

    Thanks for a great app! Hopefully this can be resolved. :)

    Plus one for the “Fake Garmin-device” feature. This is the only feature missing as of now, otherwise the workaround works fine.

    1
  • Luozheng

    Another related question to Garmin, is it possbile to support 2FA in rungap for Garmin ?

    1
  • B Schoenfeld3

    Thank you so much for the timely update - I’ve downloaded the update and it works fine 👍🏼 I really appreciate your work ☺️

    0
  • Climbbike

    Seems to work. Thank you. How did the climb go?

    0
  • Heiko

    Das meckern hier ist schon schlimm. 
    Garmin ändert mal wieder den Zugang um Fremdanbieter fern zu halten und Run Gap ist Schuld ???

    Es wurde gerade eine Beta Version veröffentlicht. Keine zwei Wichen nach der Änderung..

    Garmin Upload funktioniert damit wieder. (Die offizielle Version muss wohl noch von Apple freigegeben werden)

    Ich bin jedenfalls froh meine Daten mit diesem Programm aus unterschiedlichen Quellen zentral zusammen zu haben.
     

    0
  • Luozheng

    Thanks for the quick fix, it works like a charm again. By the way, how did the climb go ?

    0
  • Michael Owen

    I sometimes see a message saying the “Garmin Interface is busy” BUT the activity still syncs into Garmin anyway, so for me, the app is working.

    0
  • Andreas A

    @Martin, read the post.

    0

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